What Is Commerce Cloud In Salesforce? 5 Things You Need To Know

Last Updated | January 27, 2023

Table of Contents

What is Commerce Cloud in Salesforce? This question must have come to your mind if you are a businessman looking for global expansion. Salesforce has been creating powerful tools to manage and automate businesses, and one such is Commerce Cloud for all online businesses. 

In this blog post, we will talk about commerce cloud and important points that you should know before implementing it in your business.

  • Nearly 14 percent of stores with Commerce Cloud have about 100 to 5000 employees, which shows the scalability of this system.
  • Nearly 5000 global brands are live on BigCommerce Cloud.
  • Companies like Adidas, The Micheals companies inc, and many more global brands use Commerce Cloud.

What Is Commerce Cloud In Salesforce?

What is Commerce Cloud in Salesforce? In Simple words, it is a cloud-based e-commerce platform developed by Salesforce. It enables businesses to create and manage online stores and integrate those stores with other Salesforce applications, such as Sales Cloud and Service Cloud. 

The platform includes features such as product management, inventory management, order management, and customer management. It also offers tools for personalization, search, and content management. Commerce cloud uses the Einstien Ai, which has helped 89% of the customers achieve ROI in merely 10 months.

It allows users to create, manage and optimize customer experiences across all channels, including web, mobile, social, and in-store. Another important aspect of shifting to Commerce Cloud is the consultants who work as your helper throughout the integration journey for your business.

5 Things You Need to Know About Commerce Cloud Salesforce

We will discuss the 5 things about Commerce cloud in Salesforce, which includes 

  • Key features of Salesforce Commerce Cloud.
  • Benefits for businesses. 
  • Real-world use cases.
  • The role of a Salesforce Commerce Cloud consultant in the development, integration, support, implementation, migration, and optimization of the platform.
  • Common questions regarding the Commerce Cloud in Salesforce

What Is A Salesforce Commerce Cloud Consultant?

A Salesforce Commerce Cloud development consultant is a professional who specializes in the implementation, customization, and optimization of Salesforce Commerce Cloud, a cloud-based e-commerce platform that is built on the Salesforce platform. The consultant works with businesses to design and implement solutions using the platform and help them to achieve their e-commerce goals.

5 Key Features Of Commerce Cloud In Salesforce

Following are the 5 key features of Commerce Cloud in Salesforce:

Product Catalog Management

This feature allows businesses to create and manage their product catalogs, add or edit products, set prices, and manage inventory. It also allows businesses to organize products into categories and subcategories and to set up product variants and options. 

This feature is critical for managing and maintaining a cohesive product offering across all channels, and it is essential for businesses with many products.

Order Management

This enables businesses to manage customer orders, including tracking orders, processing payments, and managing returns and refunds. It also allows businesses to manage order statuses and view detailed order information, such as shipping addresses and contact information. 

This feature is critical for managing the customer’s order process and ensuring that orders are fulfilled on time and accurately.

Customer Management

Customer management provides businesses with tools to manage customer information, including creating and maintaining customer profiles, tracking customer interactions, and managing customer communications. 

It also allows businesses to segment customers based on demographics, purchase history, and other criteria. This feature is critical for managing customer relationships and providing personalized customer service.

Marketing Automation

This feature allows businesses to automate marketing tasks, such as email campaigns, personalized product recommendations, and targeted promotions. It also allows businesses to track the effectiveness of marketing campaigns and to make adjustments as needed. 

This feature is critical for reaching and engaging customers effectively and for increasing sales. Customers have seen up to 27% percent of the growth in business due to automation.

Analytics And Reporting

This option provides businesses with real-time data and insights into their e-commerce operations, including sales data, customer behavior data, and website analytics. 

It allows businesses to track performance, identify trends, and make data-driven decisions to improve the overall performance of their e-commerce business. This feature is critical for understanding customer behavior and for making informed decisions about how to optimize the e-commerce experience.

4 Benefits Of Commerce Cloud In Salesforce

The following are the most important benefits of Commerce Cloud in Salesforce:

Improved Customer Experience

Salesforce Commerce Cloud is designed to provide businesses with the tools they need to create personalized, engaging customer experiences. One key feature that enables this is personalization, which allows businesses to tailor the customer experience based on customer data and behavior.

Nearly 56% of the customers that visit your site think that you think of them as numbers, while 76% of the customers are always unhappy with the predictive analysis of eCommerce platforms. Hence personalization can highly affect customer loyalty and increase the overall Bag/Cart value per customer with its Einstien AI and highly detailed customer reports.

Personalization also helps businesses to build stronger relationships with their customers, which can lead to increased loyalty and repeat business.

Increased Sales And Revenue

Salesforce Commerce Cloud provides businesses with the tools they need to optimize their online and offline sales channels, which can help them increase their sales and revenue. One key feature that enables this is omnichannel capabilities, which allow businesses to manage and optimize all of their sales channels, including e-commerce, mobile, and in-store. 

This allows businesses to create a seamless shopping experience across all channels, which can help increase customer satisfaction and loyalty. 

Streamlined Operations And Efficiencies

Salesforce Commerce Cloud allows businesses to manage all aspects of their customer relationship, from sales to service, in one platform. This can help businesses streamline their operations, reduce costs, and increase efficiencies. 

For example, by using Salesforce Commerce Cloud optimization to manage their customer service, businesses can provide customers with fast and efficient support, which creates a personal bond with your customer base. 

Additionally, by integrating Salesforce Commerce Cloud with other Salesforce products like Sales Cloud, Service Cloud, and Marketing Cloud, businesses can create a seamless customer journey and a unified view of customer data, which can help them understand their customers better and improve their marketing and sales strategies.

Better Insights And Decision-Making 

Salesforce Commerce Cloud provides businesses with real-time insights and analytics on customer behavior, sales, and inventory. This allows businesses to make better business decisions, and identify trends and patterns. 

This can lead to more effective marketing campaigns, more efficient inventory management, and more accurate forecasting, which can all contribute to increased sales and revenue. However, if you are looking for CloudCommerce integration for your business, then you should go for a cloud commerce consultant due to the reasons defined in the next section.

Why Is Salesforce Commerce Cloud Consultant Important

A Salesforce Commerce Cloud consultant is important for several reasons:

Experience And Expertise

A consultant with experience in Salesforce Commerce Cloud support can provide valuable insights and best practices for implementing and optimizing the platform. This can help businesses avoid common pitfalls and ensure that they are getting the most out of the platform.

Integration And Customization

A consultant can help business ecommerce integration with salesforce with other systems, such as e-commerce platforms and marketing automation tools, and customize the platform to meet specific business needs.

Implementation And Deployment

A consultant can help businesses plan, design, and Salesforce Commerce Cloud implementation, including data migration, testing, and deployment. This can help ensure that the implementation is successful and that the platform is up and running as quickly as possible.

Training And Support

A consultant can provide training and support to businesses to ensure that they are able to effectively use and maintain Salesforce Commerce Cloud. This can include training for employees, ongoing support, and troubleshooting assistance.


A salesforce b2c commerce developer can help businesses save time and money by providing expert guidance and expertise rather than trying to navigate complex implementation and optimization processes on their own.

Overall, a Salesforce Commerce Cloud consultant can also help you in Salesforce Commerce Cloud migration.

3 Use Cases Of Commerce Cloud In Salesforce

Following are the 3 use cases of Commerce Cloud in Salesforce

E-Commerce Websites

Salesforce Commerce Cloud is a powerful solution for businesses that operate e-commerce websites. It offers a wide range of e-commerce-specific features such as product catalog management, shopping cart functionality, real-time inventory management, and many more. 

These features allow businesses to easily manage their online store, process orders and payments, track customer behavior, and analyze sales data. This results in businesses being able to provide a better user experience for their customers, increase revenue, and streamline their e-commerce operations.

B2B And B2C Businesses 

Salesforce B2B Commerce integration is a flexible solution that can be adapted to the specific needs of both B2B and B2C businesses. For B2B businesses, it provides features such as account management, complex pricing and product catalogs, and support for quotes and purchase orders. This allows businesses to manage their B2B customers effectively, create long-term customer relationships, and increase sales. 

Omnichannel Retail

Salesforce Commerce Cloud is an ideal solution for retailers that operate across multiple channels, such as e-commerce, mobile, and in-store. The platform provides retailers with the ability to manage their entire customer journey from purchase to delivery and post-purchase support in one platform. 

This allows retailers to create a seamless shopping experience across all channels, which increases customer satisfaction and loyalty. 

Additionally, the platform also provides retailers with real-time insights and analytics on customer behavior, sales, and inventory. This allows retailers to make better business decisions, optimize their operations, and increase sales and revenue.


What Kind Of Businesses Can Use Salesforce Commerce Cloud? 

Salesforce Commerce Cloud is suitable for businesses of all sizes and industries, including retail, consumer goods, and B2B e-commerce. The platform can be customized to meet the specific needs of any business and can be used to create a wide range of e-commerce experiences, from basic online stores to complex, personalized shopping experiences.

How Does Salesforce Commerce Cloud Support Global E-Commerce? 

Salesforce Commerce Cloud support global e-commerce by providing built-in support for multiple currencies, languages, and tax rates. It also allows businesses to create and manage different storefronts for different regions or countries. 

Additionally, it can be integrated with translation and localization tools to ensure that the e-commerce experience is tailored to the specific needs of global customers.

Does Salesforce Commerce Cloud Support Mobile Commerce? 

Yes, Salesforce Commerce Cloud supports mobile commerce by providing a mobile-optimized storefront and responsive design templates. This allows businesses to create a seamless mobile shopping experience for customers, regardless of the device they are using. Additionally, it can be integrated with mobile apps and other mobile commerce solutions to provide an even more comprehensive mobile commerce experience.

How Does Salesforce Commerce Cloud Support Digital Commerce? 

Salesforce Commerce Cloud supports digital commerce by providing a platform to manage and sell digital products, such as e-books, software, and subscriptions. It also provides features such as license management, digital rights management, and the ability to deliver digital products through download or streaming. 

Additionally, the platform can be integrated with other digital commerce solutions, such as digital asset management systems, to provide a complete digital commerce experience.


In conclusion, Salesforce Commerce Cloud is a powerful and versatile platform that can benefit businesses of all types and sizes. The key features of the platform include personalization, omnichannel capabilities, business intelligence, seamless integration, and scalability. 

These features allow businesses to create personalized, engaging customer experiences, increase the number of sales, streamline operations, and make better business decisions.

In terms of future developments, Salesforce Commerce Cloud continues to evolve and improve. Some potential developments include the use of AI and machine learning to further personalize the customer experience, integration with emerging technologies such as AR/VR, and the ability to manage and optimize new sales channels such as social media.

If you are still confused about what is Commerce Cloud in salesforce or want to know more about it, then do let us know in the comment section.

Source: https://ecommerce.folio3.com/blog/what-is-commerce-cloud-in-salesforce/

You might also like this video